Research Snapshot: A Look at ICE Research

Tuesday, November 19  | 4:45 pm - 6:00 pm PT

Join ICE's Research and Development Committee to discuss topics, projects, and activities the committee has been pursing through the year. This is your opportunity to ask questions, provide real-time feedback, and influence the research ICE publishes. This year’s session will be comprised of two parts: a presentation followed by roundtable discussions for each topic. The roundtables provide a deeper dive into the topics that resonate best with your interests. Current research projects are listed below:

Business of Certification Benchmarks

ICE conducts the Business of Certification Survey every two or three years.  The fourth iteration of the survey was offered this year in an exciting new platform.  The survey gathers information and financial metrics of interest to CFOs credentialing organizations. The survey includes questions surrounding revenue, expenses, staff size, outsourced activities, marketing efforts, etc.

Competency Modeling

This project was initiated in 2018 to inform the ICE community regarding the question, What is competency modeling and how is/can it be used in the certification context? This year, we collected data via a literature review and interviews with subject-matter experts. We are ready to synthesize our findings into a written report.

Criminal Justice Reform

This ICE research project, a joint study to be conducted by members of the R&D and Government Affairs Committees, explores how ICE member organizations, as well as other organizations involved in credentialing, are currently handling issues related to criminal background or conviction status in policies and procedures applicable to both candidates and certificants.

Future of Credentialing

With the onset of new demands in the credentialing marketplace for smaller, educational or product specific skill set training to the demands of employers for a trained workforce, the accepted model of credentialing is experiencing pressure.  This taskforce has been conducting an environmental scan to better understand the current state and future trends of credentialing. This roundtable session provides an opportunity to discuss the language and characteristics of the traditional model of certification compared to new trends and terminology in the market. Participants will to help shape a white paper around this topic.

International Expansion

The International Expansion Task Force has been formed by ICE to provide membership with information related to issues surrounding expansion of credentialing programs from domestic-only to international. We will present highlights of our research paper which summarizes 2 years of survey data regarding the ICE community’s international expansion experience, interest, and resource needs.

Measuring Non-Cognitive Competence

In 2017, an ICE Research and Development taskforce report was published for the credentialing community on the topic of “Assessing Noncognitive Competence (Weiner, Stobinski, Friedman & Gray, 2017). The report was discussed at the 2017 ICE exchange and attendees expressed in interest in continued research on this topic. Accordingly, a new taskforce was assembled to conduct a continuation (Part 2) of the original NCA project to explore case studies and survey organizations to describe industry trends in the assessment of “soft skills” for professional learning and credentialing.  This roundtable session provides an opportunity to discuss the part-2 initiative, gather input and share perspectives and experiences in this area.

Military Credentialing

Occupational credentialing is promoted across the Military Services to enhance recruitment, professional development, retention, and transition to the civilian workforce.  Each year, the government pays for tens of thousands of credentials for military service members and veterans making them a prime candidate pool for credentialing agencies.  Enhancing the credentialing community’s understanding of the unique credentialing needs of service members and veterans will help ensure the significant investment in workforce preparation made by the military results in maximum credential attainment.  It will also improve credentialing bodies’ ability to attract service members and veterans as credential candidates. The credentialing community will be able to understand the unique credentialing needs of service members and veterans and will be able to identify strategies to help them attain credentials, thus increasing the credential bodies’ candidate pools. 

Re-certification Benchmarking

The ICE R&D Task Force on Recertification and Renewal Benchmarks was established in 2017 to gather industry data that credentialing organizations in licensure and certification can use to benchmark their own policies and practices related to recertification and renewal including, but not limited to: components; fees; program philosophy; recent/anticipated changes; renewal rates; resource requirements; and time frames.

Small Program Issues

The ICE R&D Task Force on Small Program Issues was established in 2016 to explore the challenges facing small credentialing programs. Part 1 and Part 2 were both released in 2019. During the roundtable discussion, participants will have the opportunity to discuss findings from the reports.

Thank you to the 2019 ICE Research and Development Committee for their tremendous work in 2019:


Pat Muenzen, MA, ACT ProExam

Vice Chair

Tony Zara, PhD, Pearson VUE

Committee Members

Kirk Becker, PhD, Pearson VUE

Kevin Bradley, PhD, Human Resources Research Organization

Susan Davis-Becker, PhD, ACS Ventures LLC

Andrew Dwyer, PhD, American Board of Pediatrics

Larry Fabrey, PhD, PSI Services

Matthew Ferris, MA, MBA, CAE, ELS, National Board of Certification and Recertification for Nurse Anesthetists

Michelle Gross, MBA, MEd, NCC, NCSC, LPC

Peg Harrison, MS, CPNP, CAE, Pediatric Nursing Certification Board

Kari Hodge, PhD, NACE International

James Magruder, MPA, Board of Registered Polysomnographic Technologists

Lisa Nepi, EdM, SeaCrest Company

Nicole Risk, PhD, American Medical Technologists

Greg Sadesky, PhD, Spire Psychometrics Inc.

John Weiner, MA, PSI Services

Patricia Young, MA Kryterion Inc.

 *Alex Alonso, PhD, Society for Human Resource Management

*Carla Caro, ACT ProExam

*Shannon Fleming, MA, ATC, BOC

*Katherine Landsberg, Dental Assisting National Board, Inc

*Lisa Lutz, Solutions for Information Design, LLC

*Sue Jackson, Pearson VUE

*Kelly Marcavage, Spray Polyurethane Foam Alliance
*Mark Raymond, PhD, National Board of Medical Examiners

*Part of a hybrid model for joint cooperation between R&D and Government Affairs Committees.