After closely monitoring the continued impact of COVID-19, ICE has made the decision to cancel the in-person 2020 ICE Exchange, November 8 – 11 in Miami Beach, Florida. Please review our FAQ page for additional information

First-Time Attendees: You're Not Alone!

Attending a conference for the first time can be overwhelming. ICE is a friendly and welcoming community. We’re happy you’ll be joining us!

To help you prepare, review the information below. If you have any additional questions, please feel free to contact Katie Scott at

What to Expect

Learn from Previous First-Time Attendees

Read the Credentialing Insights article, Meaningful Connections, Actionable Learning: First-Time Attendees on the ICE Exchange, to hear from two first-time attendees.

Networking Events

We encourage you to attend the First Time Attendee Reception Monday, November 18 from 5:00 - 6:00 pm. Hosted by ICE's Program Committee, this reception is designed to encourage networking among other first-time attendees and provide an opportunity for you to meet ICE's volunteer leaders.This is an invitation-only event for first-time attendees.

Educational Programming

ICE strives to offer educational programming for all types of learners. Familiarize yourself with the general conference schedule.

Consider attending sessions:

How to Prepare

Plan your Schedule and Download the App

The majority of attendees state they attend the ICE Exchange for the educational opportunities. Select the sessions you want to attend ahead of time, and mark them in the mobile app. (Mobile App information will be shared a month ahead of the conference).

Come Prepared to Network

  • Bring your business cards and come prepared to meet your fellow credentialing professionals during educational sessions, meals in the Innovation Hall, and networking events.
  • Consider volunteering. This provides a structured way to meet other attendees. 
  • Know that you are not alone! Approximately 30% of attendees are first-timers too. 

Make Time for Yourself

We all know conferences can be tiring. Make sure to schedule some down time for yourself.