Using Data to Improve Test Security and the Customer Experience

Track: Credentialing Innovations

Session Number: 6141
Date: Wed, Nov 20th, 2019
Time: 10:30 AM - 11:30 AM

Description:

Testing programs have a significant amount of data.  Programs can use that data to do more than provide important exam results, however; using algorithmic tools available with machine learning and other artificial intelligence tools, testing programs can also use that data to enhance security, measure operational effectiveness, and improve the customer experience.  User personaes, journey maps and other tools can have a meaningful positive impact on programs.  Join us to discuss how AI and CX can leverage your data and help your program meaningfully improve exam security and the candidate experience.

Session Type: Concurrent Session

Session Type: Concurrent Session