Shop ‘til You Drop: Secret Shopping Your Test Centers and Proctors
Track: Security, Records and Data Management
Why should we secret shop? Everything’s fine…right?
Whether your exams are delivered at a brick and mortar test center or remote online, it’s vital to be proactive when it comes to the security of your examinations. Showing that quality control and assurance are being maintained, both internally and externally, is becoming increasingly more important, especially for accrediting bodies. During this session, hear from three organizations and their different perspectives on—and reasons for—secret shopping.