Balancing Failed Candidate Feedback with Program Integrity: A 7 Year Effectiveness Review
Track: Test Development and Administration
“I want to review my test” is a common, yet unrealistic request from candidates who have failed a certification exam. For the last seven years, AACN Certification Corporation has implemented strategies to address test related complaints and requests for assistance from candidates who have failed their certiifcation examination. Providing meaningful feedback can be challenging as the primary consideration of a certificaiton programs is to ensure the security of the testing process and the integrity of the credential. This program will provide the audience strategy implementation considerations, including NCCA standards implications when designing a process and evaluating program efectiveness.